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Product Name CRM Product Category SOFTWARE Brief - Manage all customers’ relationships among themselves and between the institution and departments, improve work and change tracks and follow-up details

 ·        Lava CRM system features:

 

-          Manage all customers’ relationships among themselves and between the institution and departments, improve work and change tracks and follow-up details that will achieve business goals

 

-          Follow-up each employee dealing directly or indirectly with customers, whether a receptionist , salesperson or marketer , or technical support and collect  all the actions carried out with a specific client or all clients, to enable management to take appropriate procedures to reach customer satisfaction

 

-          The possibility of follow-up meetings, which are made with customers and take notes and points of the meeting , record all attendees either from  the company or the client and the results of the meeting

 

-          The possibility of recording contacts, complete customers data and the responsible people and their careers with an electronic archive to save any customers documents, then you can convert any contact to actual client

 

-          The possibility of recording all  field visits , e-mails, faxes , incoming and outgoing communications to or from any contact or client , the reasons of communication , the person who has been communicated  with him will be recorded as well as the results of communication

 

-          The possibility of recording all future agendas then the software will automatically send emails reminders of appointments, whether meetings or dates of your visit, or any other business

 

-          The possibility of recording the client's  problems  and the persons who are responsible of follow up and solve  it with The possibility of recording  and follow up all client's complaints or a proposals , Taking into consideration the proposals of the customers that increase the efficiency of the company's products

 

-          The system contains a large amount of reports that help the management to monitor and analyze workflow

 

'There are many other features'